SHIPPING & DUTIES POLICY
At Swan & Edgar, we take care to ensure every order is processed swiftly and delivered securely. All orders are dispatched within one business day, and you will receive a confirmation email with full tracking details once your order has been shipped.
If you do not receive your confirmation email, please check your junk or spam folder, or contact us at info@swanandedgar.london and we will resend it promptly.
Orders placed after 2pm will be processed on the next working day.
Standard Delivery: 2–4 business days
Express Delivery: 1–3 business days
We now fulfil all U.S. orders from within the United States, ensuring no duties or import taxes are applied.
Free 2-Day Shipping on all orders
Next Day Shipping available (costs calculated at checkout)
We offer free shipping across all EU member countries, with no duties or import taxes.
Free Standard Shipping: Estimated 2–6 business days. More precise times are calculated at checkout.
Express Shipping: Estimated 1–4 business day. More precise times and costs are calculated at checkout.
Express International Shipping: 3–7 business days
Duties: See Customs Duties section below
Standard Delivery: 5–7 business days.
Express Delivery: 2–6 business days
More precise times and delivery costs are calculated upon checkout.
Duties: See Customs Duties section below
For shipments to Canada, Non-EU Europe, the Middle East, South America, Asia, Australia, Africa and other international destinations, local customs or import duties may apply once your order arrives in the destination country.
These charges are determined by local authorities and must be paid by the recipient. Unfortunately, we have no control over these costs, and policies vary by country. We recommend checking with your local customs office for up-to-date rates before placing your order.
If customs duties or taxes are refused by the customer, return costs may apply.
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.
If your order has not arrived within 7 days of receiving your shipping confirmation, please contact us at info@swanandedgar.london with your name and order number, and we will investigate promptly.
All delivery times are estimates and may vary due to courier delays, customs processing, or busy seasonal periods. We strive to ensure all orders arrive on time and in perfect condition.
For information on returns, refunds, and exchanges, please refer to our full Returns, Refunds & Exchanges Policy or contact our customer care team at info@swanandedgar.london.
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