FAQs

How do I get in touch with you?

For all queries please email us on info@swanandedgar.londonor complete our contact form: https://swanandedgar.london/contact-information

What are your delivery times and charges?

To view our shipping times and prices, please enter your address on the checkout page.

Can you ship to my country?

For international deliveries we use DHL. If they can ship to you, then so can we!

How do I track my delivery?

Once your order is dispatched you will receive a confirmation email with the tracking details. If for some reason you do not receive it, please email info@swanandedgar.london with your order reference number and we will be more than happy to help.

How will I receive my order confirmation?

You should receive an email with your order confirmation from Swan & Edgar. Please also check your spam filters in case you do not see the confirmation email within 4 hours of placing the order. In the situation you are still unable to find your confirmation please email us at info@swanandedgar.london stating the model and time of order.

How do I register my 5-year Warranty?

All watches bought come with a 5-year warranty, which you can register here within 28 days of purchase: https://swanandedgar.london/apps/product-registration

Where can I find the model number to register for the 5 year warranty?

The model number can be found on your order confirmation as well as on the product page on the website. If you are experiencing difficulty locating this please email info@swanandedgar.london with your order number.

What is your returns policy?

We offer a free 30 day returns service. Please find more information on how to submit your return via the following link: https://swanandedgar.london/pages/return-policy

I purchased my watch more than 30 days ago, can I return it?

We offer a free 30 days return policy. Unfortunately we cannot accept returns after this date unless there is a manufacturing fault with the watch and in that case we will offer a repair or replacement.

When do I receive the money back from my return?

We usually process refunds within 10 working days of receiving the return.

Can I change the details of my order after I have checked out?

If you need to change or cancel your order, please contact us immediately on info@swanandedgar.london Once our warehouse has processed your order, we will be unable to make any changes.

Can I exchange my product for another?

Yes, providing the product is in unused, in good condition and within 30 days of the purchase. To arrange, please complete the returns form https://swanandedgar.london/pages/return-policy

Where can I find my watch instructions?

You will be able to find your instructions online via this link: https://swanandedgar.london/operating-instructions

How do I change or adjust the straps?

If you do not possess a “spring bar removal tool” we recommend you visit to your local watch repair shop.

Who are Swan & Edgar?

Swan & Edgar is a family run watch brand based in London. We celebrate the 150 year-old history of the infamous Swan & Edgar store with hand assembled heritage timepieces. Please read more here: https://swanandedgar.london/pages/our-story